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12 Questions To Ask A House Cleaning Service

by cleanhomeclub - November 3, 2018


“What should I expect from a house cleaning service?”

This is the most common question we receive in our inbox. If you’re like a lot of homeowners, you’ve probably wondered what to expect from a house cleaner.

Truth is, there’s a lot of contradictory and even outright false information floating around about house cleaning services.

That’s why we rolled up our sleeves and uncovered the top 12 questions you should ask any house cleaning service company.

Read on to discover them:

  1.    What would they do when you are not completely satisfied with the cleaning?

Since you’ve paid good money to hire this cleaning company, it is only right that you get value for your money.

The reason why you’re asking this question is to know whether or not your satisfaction is paramount to them.

In addition, you can ask whether they offer a money back guarantee or they will return to clean if needed.

  1.    How do they recruit their cleaners?

Basically, you are trying to know how they qualify their employees before hiring them.

This will give you a good idea about the background of the person that’s coming into your home.


  •   The company should have a copy of their employee’s driver license
  •   Their employees who are non-citizens should have a valid visa and the company should be sure about this
  •   Their employees must be aligned with the company’s vision
  1.    Does the company provide adequate training for their cleaners?

By asking this question, you want to be sure that the person coming to your home has a good grasp of his job description. He must:

  •   Have a checklist
  •   Have been tested
  •   Have been working independently for at least six months

You don’t someone to come into your home and damage your property.

A reputable house cleaning service should provide their cleaners with a adequate training so that they can deliver a fantastic service for their clients.

Also, this training will help their employees deliver fantastic services consistently.

  1.    What is the cleaning experience of their cleaners?

This question is to help understand whether this company employs experienced cleaners or only employ, then train.

If they employ experienced hands, you want to be sure that these experienced hires have been re-trained. You want a cleaner who pays attention to details.

  1.    Does the company have a general liability insurance?

If a cleaner causes injury to you or damages your property, it is the public liability insurance that will help the cleaning service to pay.

Even if the company has a public liability insurance, check it to be sure that the certificate is up to date. Also, confirm that the total coverage (which is typically a minimum of $5 million) is more than your home’s value.

  1.    Are their cleaners protected by insurance?

Insurance is needed to protect the cleaners in case there is an injury. This is mandatory for businesses whose cleaners receive more than $7,500 in wages. While this has no direct correlation with you or your home, you just want to sure that the company abides by the law and takes good care of its cleaners.

  1.    Do all their cleaners have a background check?

Request for a background check on the cleaner coming to your home to be sure he has no criminal history. A cleaner with an up to date background check proves that he/she is professional and committed to their service.

If a cleaner is unwilling to participate in a background check, it is highly likely that they won’t be around for a long time.

  1.    Do you have a clear understanding of the company’s rates?

Some cleaning service companies charge by the number of cleaners coming to your house, while some charge by the project or per hour. There are also those who charge by the project, then, charge per hour on subsequent visits.

If they are charging by the hour, make sure you’ve received the estimate before they come to your house. Then, by limiting the number of hours the cleaners will spend at your home, you can avoid any unwanted costs.

  1.    Who is going to be responsible for cleaning supplies?

Most companies are going to bring their cleaning equipment, but the cleaning supplies can be supplied by you or them. So, it is necessary to know beforehand. You should ask the company whether or not you can substitute their cleaning supplies with yours in case you’re not satisfied with theirs.

Also, ask the company for any conventional products they may use and whether or not such conventional products are environmentally friendly?

  1. How will your pet be handled?

This question is very important when you’re sure you won’t be around during the cleaning exercise.

Most likely, there are two main options on how your pet will be handled:

  •   The cleaner can leave your pet safely outside and let the pet in before he leaves
  •   You can “crate” your pet before you leave the house

It is important to know whether the cleaning service company charges an extra amount for homes that have pets.

  1. How long has the company been around?

Similarly, how long have their employees been with them?

We strongly suggest that you do not hire an old company whose cleaners are all new or a brand-new company.

  1. Can they provide you with a terms of service?

This written agreement should accessible during your research and booking process on the company’s website. This agreement is to prevent disagreements should they occur.


Now you know the top 12 questions to ask a cleaner when hiring. And that means you can now hire a house cleaning service company with confidence.

There’s just one thing left for you to do: take action and book your first cleaning today.