Help & FAQs
🏁 GETTING STARTED
Do you service my area?
We service a 20 mile radius of the Charleston Metro Area. You can view our map here: https://www.joincleanhomeclub.com/cleaning-service-areas/
What is included in a basic / standard cleaning?
See our basic house cleaning checklist here to learn more.
Do you bring your own cleaning supplies, products and equipment?
Yes, our cleaners bring their own cleaning supplies, products and equipment.
Can I request special tasks or extras?
Yes, in our booking page it will allow you to add extras and special tasks in the comment box before the end of your order.
👮 TRUST & SAFETY
Can I trust my cleaning professional?
We guarantee your Clean Home Club cleaner will always be:
- Experienced & professional
- Background & reference checked
- Interviewed in-person
- Highly rated by other Clean Home Club customers
What happens if something goes wrong during my appointment?
Report it to Clean Home Club via phone, email, or text message and we try to resolve it as fast as we can.
Is my billing information kept safe and secure?
We take security seriously. We use Stripe as our payment processor. We do not touch your financial data. When we use Stripe’s technology on our website, the credit card data entered into our payment form is never store by us. Instead, the data is sent directly to Stripe. This encourages good security.
Do the cleaning professionals go through a background check?
Yes, it is mandatory for our cleaners to go through background check before we hire them.
What is your 100% satisfaction guarantee policy?
If you’re not happy with your cleaning, we will come out and re-clean. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
What is your refund policy?
If something is not done to your expectations, please let us know immediately.
We’ll send a cleaning team out to make it right.
If after our re-clean is done and you’re still not happy with the quality, we offer a full refund.
💼 MANAGE YOUR ACCOUNT
How do I log into my account?
Go here and you can login into your Clean Home Club account.
How do I change my password?
Go here and you can login to update it.
How do I reset my password?
Go here and you can click “Forgot your password” to update it.
How do I change my address?
Login to your account here and you can change your booking address.
How do I change my credit card?
Login to your account here and you can change your credit card information.
How do I book my first appointment?
Go to our booking page to book your first appointment.
💰 PRICING & POLICIES
How much will it cost?
You can view house cleaning pricing instantly here: https://www.joincleanhomeclub.com/booking-page/