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How can we help?

Help & FAQs

Getting Started

Do you service my area?

We service a 20 mile radius of the Charleston Metro Area. You can view our map here: https://www.joincleanhomeclub.com/cleaning-service-areas/

What is included in a standard cleaning?

See our cleaning checklist here to learn more.

How much will it cost?

You can view house cleaning pricing instantly here: https://www.joincleanhomeclub.com/booking-page/

Do you bring your own cleaning supplies, products and equipment?

Yes we do bring our own cleaning supplies, products and equipment.

Can I request special tasks or extras?

Yes, in our booking page it will allow you to add extras and special tasks in the comment box at the end of your order.

Manage Your Account

How do I log into my account?

Go here and you can login into your Clean Home Club account.

How do I change my password?

Go here and you can login to update it.

How do I reset my password?

Go here and you can click “Forgot your password” to update it.

How do I change my address?

Login to your account here and you can change your booking address.

How do I change my credit card?

Login to your account here and you can change your credit card information.

How do I book my first appointment?

Go to our booking page to book your first appointment.

Pricing & Policies

Can I apply a coupon to an existing appointment?

Please login to you account and add the discount code to your booking or enter the discount code on the booking form as you book. Alternatively, you can contact us at [email protected]

Why do you need my credit card information to redeem a voucher?

Trust & Safety

Can I trust my cleaning professional?

We guarantee your Clean Home Club cleaner will always be:

  • Experienced & professional
  • English speaking
  • Background & reference checked
  • Interviewed in-person
  • Highly rated by other Clean Home Club customers

What happens if something goes wrong during my appointment?

Report it to Clean Home Club via phone or email and we try to resolve it as fast as we can.

Is my billing information kept safe and secure?

We take security seriously. We use Stripe as our payment processor. We do not touch your financial data. When we use Stripe’s technology on on website, the credit card data entered into our payment form is never store by us. Instead, the data is sent directly to Stripe. This encourages good security.

Do the cleaning professionals go through a background check?

Yes, it is mandatory for our cleaners to go through background check before we hire them.

What is your 100% satisfaction guarantee policy?

If you’re not happy with your cleaning, we will come out and re-clean. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know immediately.

We’ll send a cleaning team out to make it right.

If after our re-clean is done and you’re still not happy with the quality, we offer a full refund.